We have gathered the questions we are asked most often here. If you cannot find what you are looking for, write to us via our contact page — we read the messages ourselves.
Order
Can I order without signing up?
Yes. You can continue without membership at the checkout step. If you sign up, you can track your orders in the "My Account" section and will not have to enter your address details again on your next purchase.
I have placed my order — what happens next?
When your order is received, a confirmation email is sent to your registered email address. Once the product has been prepared and dispatched, we send you your tracking number in a second notification.
Can I cancel my order?
If the order has not yet been dispatched, you can cancel it free of charge. You can do this in the "My Account > My Orders" section or by writing to us directly. Orders that have been dispatched are assessed as returns under the right of withdrawal — for details, see the Cancellation & Returns page.
Can I change my address after placing an order?
If you reach us before the order is dispatched, we can change it. Once it has been dispatched, an address change is at the discretion of the courier company.
Checkout
Which payment methods can I use?
Currently Bank Transfer / EFT and Cash on Delivery are available. We are working on our online credit card payment infrastructure; once it goes live it will appear at the checkout step.
I paid by Bank Transfer / EFT — when will my order be prepared?
As soon as your payment reaches our account, your order automatically starts being prepared. If you write your order number in the description field, matching is faster.
Is there an extra charge for Cash on Delivery?
The cash on delivery service fee, if any, is shown clearly in your cart total at the checkout step. You will not come across a surprise amount.
Do prices include VAT?
Yes, all prices shown on the site include VAT.
How do I get my invoice?
Your invoice is sent together with your order. If you would like a corporate invoice, simply write your tax office and tax number in the order note.
Shipping & delivery
How much is shipping?
Standard shipping charge across Turkey is 150 ₺. 1,500 ₺ and above orders qualify for free shipping.
When will my order arrive?
Products in stock are usually dispatched on the same or the next business day; delivery takes an average of 1-4 business days depending on your region. For products made to order, the preparation time is stated separately on the product page.
How do I track my order?
Your shipping tracking number is sent with the dispatch notification. You can also always see the status in the "My Account > My Orders" section.
Do you ship internationally?
For now our sales are limited to Turkey. Write to us for your international requests; we can assess them according to quantity and destination.
My parcel arrived damaged — what should I do?
Check the parcel in the presence of the courier. If the outer packaging does not look free of dents, before taking delivery, have a report drawn up and send the report to us; we will resolve the matter at our own expense. For details, see the Shipping & Delivery page.
Returns and exchanges
How many days do I have to return an item?
Within 14 days of delivery, you may exercise your right of withdrawal without giving any reason.
Who pays the return shipping cost?
For eligible returns under the right of withdrawal, we cover the shipping cost provided that the item is sent with our contracted courier company.
Which products cannot be returned?
Products made to measure, made to order for the individual or on which personalisation has been carried out, and products which cannot be returned once their packaging has been opened for reasons of hygiene. If a product is of this kind, this is stated on the relevant product page.
When will I get my refund?
Once the return has been approved, the refund is made within the statutory period of 14 days, by the method with which you paid.
Products
Where are the products made?
Our products are designed and manufactured in our own workshop in Ümraniye, İstanbul. For details, see the About Us page.
Do you make products to custom dimensions?
Yes. If standard sizes do not meet your needs, write to us via the contact form with the subject "Custom production request"; give us the dimensions, material and quantity and we will prepare a quote.
When will an out-of-stock product be available again?
Because most of our products are made in our own workshop, items that sell out usually come back quickly. If you write to us about the product you are waiting for, we will let you know when it is back in stock.
Do you offer wholesale / dealership?
Yes, there is. Write to us via the contact form with the subject "Wholesale / corporate purchase", giving your company name and estimated quantities, and we will prepare a quote directly.
Do you also sell your products on other platforms?
Yes, selected products of ours are also listed on marketplaces. However, when you shop here you are buying directly from the manufacturer.
Account and privacy
I forgot my password.
Using the "Forgot your password?" link on the log-in screen, you can have a reset link sent to your email address.
How is my personal data protected?
We process your data solely in order to complete your order and to get back to you. For details, see the Personal Data Protection Notice (KVKK) and Privacy Policy pages.
How do I unsubscribe from the newsletter?
You can use the unsubscribe link at the bottom of every email or write to us; your request is processed on the same day.