We care that your shopping experience at Atölyeman is trouble-free. Below you can find all the details of our order cancellation and return processes. These terms form an integral part of the Distance Sales Agreement.
1. Statutory Withdrawal (Return) Period
Pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, counting from the date on which your order is delivered to you, within 14 days, you have the right to return the product without giving any reason and without paying any penalty.
2. Return Conditions
In order to return your product, the following conditions must be met:
- The product must be unused, not physically damaged and in resaleable condition,
- The product must be complete, together with its original packaging, its labels and all accessories, if any (no shipping label stuck directly onto the original box, and sent in a separate outer packaging/carton around the box),
- The invoice for the product must be included with the return shipment
Returns that do not meet these conditions may not be accepted by us and may be sent back to you carriage forward.
3. Products to Which the Right of Withdrawal Does Not Apply
For the following product groups, the right of withdrawal cannot be exercised due to their nature:
- In line with the BUYER's request, custom-made to order or for the individual, cut to size or personalised products,
- Products whose packaging, seal or protective elements have been opened and which are not suitable for return on hygiene grounds,
- Products which, by their nature, lose their resaleability once returned.
Products falling within this scope are also indicated on the relevant product page.
4. How Does the Return Process Work?
- Create your return request using your order number, either from the "My Account > My Orders" section or by writing to info@atolyeman.com directly.
- After your request has been assessed, a return shipping code/address is transmitted.
- Package the product together with its invoice, in such a way that the original packaging is not damaged, and hand it over to our contracted courier company.
- Once the product has reached our warehouse and its compliance with the return conditions has been checked, your return is approved.
5. Return Shipping Cost
- For returns made under the right of withdrawal that meet the return conditions, if the product is sent via our contracted shipping company then the shipping cost is covered by the SELLER.
- If the product is sent with a company other than the contracted courier company, Atölyeman is not responsible for the shipping cost or for any damage the product may suffer in transit.
- For returns made for reasons other than the right of withdrawal (such as "not liking" a faultless product, apart from a change of mind), whether or not the shipping fee will be covered is assessed according to the nature of the request.
- For international orders, the return shipping cost and any customs duties and charges that may arise during the return are payable by the BUYER.
6. Refunds
Once the return has been approved, the price of the product is refunded within the statutory period of 14 days, by the method with which the payment was made (refund to credit card, refund to bank account, etc.). The time it takes for refunds made to a credit card to appear on your account statement may vary depending on the transaction processes of the relevant bank.
7. Delivery of Defective/Damaged Products
If a defective or damaged product, or a product different from the one you ordered, reaches you, we kindly ask you to notify us as soon as possible after delivery, at info@atolyeman.com or on the +90 532 177 2177 line. In this case all costs, including the shipping fee, are covered by Atölyeman; depending on your request, the options of product replacement, free-of-charge repair or a refund of the price are offered.
8. Order Cancellation
If your order has not yet been dispatched, you can cancel it free of charge in the "My Account > My Orders" section or by contacting us. For orders that have been dispatched, a cancellation request is assessed within the scope of the right of withdrawal / return process set out above.
9. Contact
For all your questions about the return and cancellation process, you can reach us at info@atolyeman.com or +90 532 177 2177 any time.
This text applies together with the provisions of the Distance Sales Agreement and the Preliminary Information Form; in the event of any conflict between the provisions, the Distance Sales Agreement shall prevail.