We care that your shopping experience at At\u00f6lyeman is trouble-free. Below you can find all the details of our order cancellation and return processes. These terms form an integral part of the Distance Sales Agreement.<\/p>\n
Pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, counting from the date on which your order is delivered to you, within 14 days<\/strong>, you have the right to return the product without giving any reason and without paying any penalty.<\/p>\n In order to return your product, the following conditions must be met:<\/p>\n Returns that do not meet these conditions may not be accepted by us and may be sent back to you carriage forward.<\/p>\n For the following product groups, the right of withdrawal cannot be exercised due to their nature:<\/p>\n Products falling within this scope are also indicated on the relevant product page.<\/p>\n Once the return has been approved, the price of the product is refunded within the statutory period of 14 days<\/strong>, by the method with which the payment was made (refund to credit card, refund to bank account, etc.). The time it takes for refunds made to a credit card to appear on your account statement may vary depending on the transaction processes of the relevant bank.<\/p>\n If a defective or damaged product, or a product different from the one you ordered, reaches you, we kindly ask you to notify us as soon as possible after delivery, at info@atolyeman.com<\/a><\/strong> or on the +90 532 177 2177<\/strong> line. In this case all costs, including the shipping fee, are covered by At\u00f6lyeman; depending on your request, the options of product replacement, free-of-charge repair or a refund of the price are offered.<\/p>\n If your order has not yet been dispatched, you can cancel it free of charge in the "My Account > My Orders" section or by contacting us. For orders that have been dispatched, a cancellation request is assessed within the scope of the right of withdrawal \/ return process set out above.<\/p>\n2. Return Conditions<\/h2>\n
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3. Products to Which the Right of Withdrawal Does Not Apply<\/h2>\n
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4. How Does the Return Process Work?<\/h2>\n
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5. Return Shipping Cost<\/h2>\n
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6. Refunds<\/h2>\n
7. Delivery of Defective\/Damaged Products<\/h2>\n
8. Order Cancellation<\/h2>\n
9. Contact<\/h2>\n